Privacy Policy

Your privacy is very important to us. In this Privacy Policy, you can read which personal data we collect, why we process this data, and how we protect your privacy. We fully comply with the General Data Protection Regulation (GDPR).

Who are we?

Prestivium
E-mail: info@prestivium.com

Prestivium is the data controller for the processing of personal data as described in this Privacy Policy.

What data do we collect?

Personal data

When you place an order, we ask for your:

  • name

  • address

  • email address

  • phone number

This information is necessary to process and ship your order and to keep you informed about your order status.

Payment details
Payments are processed securely via our payment partners. We do not store your payment details.

Communication data
When you contact us by email or phone, we may retain this communication so we can properly assist you with questions, comments, or complaints.

Automatically collected data
When you visit our website, we collect information via cookies and similar technologies, such as:

  • IP address

  • browser type

  • device information

  • browsing behavior

This data helps us optimize the website and improve user experience.

What do we use your data for?

We process your personal data for the following purposes:

Order processing and delivery
To process, ship, and deliver your order and to inform you about your order status.

Customer service
To assist you with questions, issues, or complaints.

Newsletter (optional)
If you subscribe, we use your email address to send news and offers. You can unsubscribe at any time via the unsubscribe link in the newsletter.

Website optimization
To understand how our website is used and to improve it.

Legal obligations
To comply with administrative and tax regulations.

Cookies and similar technologies

Our website uses cookies to improve your experience and to gain insight into how the website is used.

We use the following types of cookies:

  • Functional cookies: necessary for the website to function properly.

  • Analytical cookies: provide insight into website usage and help us improve it.

  • Marketing and tracking cookies: used (only with your consent) to show personalized offers.

You can disable cookies via your browser settings. Please note that some website functions may not work properly as a result.

Sharing data with third parties

We respect your privacy and will never sell your data to third parties.

We only share data with carefully selected partners involved in our services, such as:

  • Delivery services — to deliver your order

  • Payment service providers — for secure payment transactions

  • IT and hosting partners — for website management and security

  • Marketing partners (if applicable) — for newsletters or personalized campaigns

We enter into data processing agreements with these parties to ensure the same level of security and confidentiality.

How do we protect your data?

We take the security of your personal data very seriously. Our measures include, among others:

  • SSL certificate (encrypted connection)

  • secure systems and servers

  • restricted access for authorized employees

  • periodic security checks

We never retain your data longer than necessary.

Data retention periods

We do not keep your data longer than necessary or legally required.

In practice, this means:

  • Order and invoice data: 7 years (tax/legal requirement)

  • Communication data: up to 2 years after the last contact

  • Cookies: depending on the cookie type (see our Cookie Policy)

After these periods, your data will be deleted or anonymized.

Your rights

Under the GDPR, you have the right to:

  • access your personal data

  • correct your data

  • have your data deleted

  • restrict processing

  • object to processing

  • data portability

  • withdraw your consent (where applicable)

If you would like to exercise any of these rights, please send your request to info@prestivium.com. We will respond within 4 weeks.

Complaints

Do you have a complaint about how we handle your personal data?

Please contact us first at info@prestivium.com. You also have the right to submit a complaint to the relevant supervisory authority

Third-party websites

Our website may contain links to external websites. This Privacy Policy applies only to Prestivium.

We recommend reviewing the privacy policies of other websites before using their services.

Changes to this Privacy Policy

Prestivium reserves the right to amend this Privacy Policy. The most recent version will always be published on this page.

We recommend reviewing this policy regularly to stay informed about any changes.

Contact details

Do you have questions about this Privacy Policy or the processing of your personal data?

Prestivium
E-mail: info@prestivium.com